Account & Data Deletion

You can request deletion of your account and data in either of these ways:

1. Email us — send a message from the email address associated with your account to support@gativcare.com with the subject “Account Deletion Request”. Include your full name so we can verify your identity.
2. Ask your administrator — if your account was created by your organization, your GativCare administrator can delete it from the Admin area on your behalf.

We will verify your request and complete deletion within 30 days. We will confirm by email once it is done.

When your account is deleted, we permanently remove:

• Your account profile (name, email, hashed password, and role).
• Your authentication sessions and any device push-notification tokens.
• Any linked email-account credentials and synced email content tied to your account.
• Personal preferences stored for your account.

Biometric login data is stored only on your device’s secure keystore and is removed when you disable biometric login or uninstall the app — it is never held on our servers.

Some information may be retained where we are legally required to keep it, or where it is necessary for legitimate business records (for example, financial/expense records for tax and accounting, or anonymized and aggregated data that can no longer identify you). Business records you created about third parties or the organization’s operations may be retained by your organization as the data controller. Any retained data is kept only for as long as required and is then deleted.

If you have any questions about deleting your account or data, contact us at support@gativcare.com. See also our Privacy Policy.